Conflict Resolution and De-Escalation Skills Training (in-person)

UNR Extended Studies, Redfield Campus, Reno Nevada

Topics: Wherever we find people working together we find conflict. Managed well, conflict can lead to good outcomes. Not managed well, conflict outcomes can range from broken relationships to project failure, or worse. This course addresses concepts and practices for managing conflicts, resolving disputes and ensuring that conflicts don’t escalate in an organization or community.

This one-day course explores conflict management and de-escalation techniques. It gets to the heart of why people do what they do when in conflict, and how to get your arms around conflict situations at work, at home and in the community. Moving participants from self-awareness to other-awareness, experienced mediator instructors take you on a journey that will pay rewards for many years to come in resolving conflicts.