This course teaches you how to handle disagreements and conflicts in various situations. It’s helpful for work, home, and community interactions. Created by Extended Studies and the Neighborhood Mediation Center, this course is in-person, engaging, and practical, offering skills for resolving conflicts and managing difficult conversations.

People from all backgrounds can benefit from this course. It’s great for professionals and non-professionals alike. You'll learn how to conduct a mediation to help others work through tough conversations, manage disagreements, and solve problems.

This course satisfies the minimum requirements for entry into many mediation programs and rosters across the US, and includes CEUs from a variety of organizations.

The courses cover these topics:

• The steps of mediation

• How conflicts and negotiations work

• Understanding and controlling your own feelings

• Different ways to help in conflicts

• Mediation theories and how to use them

• Best ways to talk and listen

• How to be fair and follow ethical rules