Mediation and Conflict Resolution Training

Improve your Conflict Handling Skills!

Unresolved conflict is expensive and disruptive

Conflict resolution and competent communication skills are valuable tools to have in all areas of life, work and play. The Neighborhood Mediation Center offers fee-based trainings to businesses and organizations upon request.


The 2019 training course has ended. Look for more trainings coming soon!

The Neighborhood Mediation Center will offer a 40-Hour Beginning Mediation and Conflict Resolution training in collaboration with Extended Studies at the University of Nevada, Reno March 25-29, 2019. The training will be held at the UNR Redfield Campus located at
18600 Wedge Parkway in south Reno from 8 a.m. to 5 p.m. each day.

Program Topics include:

  • Conflict and negotiation theory
  • Models of Intervention
  • Mediation theory and practice
  • Self-awareness and cultural considerations
  • Effective communication techniques
  • Ethics and standards of practice

Monica Kales, NMC Executive Director
Dawn Rafferty, Rafferty Consulting LLC

Registration is available through UNR Extended Studies. Clicking on the registration link below will direct you to the Extended Studies website for more details on program fees, CEUs, and instructor information.


What did you like best about the mediation class?

“Perfect balance of participation and instruction.”

“Both instructors (Kales and Rafferty) did a great job, highly organized, outstanding lesson structure, good use of video and guest speaker. Both teachers played off each other with humor and friendliness.”

“I am impressed with the depth that was covered efficiently!”

“Excellent content – well balanced with interactions, exercises and discussions.”

“The class was highly organized while still being friendly, relaxed and productive.”

“Monica and Dawn did a fantastic job with the training “dance”!