Monica Kales was named executive director of the Neighborhood Mediation Center in June 2017. Ms. Kales has been with the center since 2009, working first as a volunteer for two years and then six years as the part-time program director.
Monica has mediated hundreds of cases through her affiliation with the Neighborhood Mediation Center and mentors newly trained mediators who intern as volunteers for the center. She is co-trainer of the 40-Hour Beginning Mediation and Conflict Resolution and Advanced Mediation Skills courses conducted by NMC in collaboration with University of Nevada, Reno Extended Studies. She is a member of the Nevada Dispute Resolution Coalition (NDRC) and the national Association for Conflict Resolution (ACR).
Monica has received training on the topics of mediation, negotiation, dispute resolution and facilitation through UC Davis Extension, UNR Extended Studies, Straus Institute for Dispute Resolution at Pepperdine University, the Center for Understanding in Conflict in Mill Valley, California, and the Center for Dispute Resolution in Santa Monica, California. She has also attended national ACR and ABA Section of Dispute Resolution conferences.
Kales received her B.S. degree in Business with a major in Accounting from the University of Nevada, Reno. Her business background includes work in the utility, insurance and banking industries; the management consulting and tax departments of a CPA firm; and as business manager of a small business medical practice. She is an avid performing arts supporter and has served as a volunteer on various local non-profit arts boards. Monica enjoys participating in or attending the many and varied performing arts events available in our beautiful Truckee Meadows community.
Nancy Dyer, named program director of NMC in June 2017, has been a mediator with NMC since 2014 and spent two-and-a-half years performing the duties as one of NMC’s court coordinators prior to becoming the program director.
As a retired educator, Nancy began her experience 22 years ago as a mediator working with students in a peer mediator program in Taft, California. A part of her duties in the mediator program included training staff and students in the peer mediator process and working as a staff mediator, alongside students, in the program.
Conflict resolution training for Nancy, with an emphasis in mediation, has come through many different organizations: Kern County Superintendent of Schools, Bakersfield, CA; Visalia Unified School District, Visalia, CA; California State University, Dominguez Hills; Center for Conflict Resolution, Santa Monica, CA; Western Justice Center, Pasadena, CA; UC Davis Extension; and facilitation training in Portland, Oregon through a program of the ICA (Institute of Cultural Affairs). While most training involved school peer mediation programs, Nancy has extensive experience in community mediation and has performed numerous mediations with NMC. Nancy belongs to the following professional organizations: Association of Conflict Resolution (ACR) and Nevada Dispute Resolution Coalition (NDRC).
Nancy has BS degrees in Liberal Studies and Social Science and minors in English and Behavioral Science from California State University, Bakersfield. Her teaching experience includes one year at Bakersfield City Schools in Bakersfield, CA, and twenty-three years teaching English at Taft Union High School in Taft, CA.